Customer Service

The philosophy of Jutt Brothers is clearly evident in all of our day-to-day operations and decisions that drive our company forward as we continue to build long-term relationships with our customers. Since our founding in 1971, the three pillars of our customer service have been availability, experience, and honest pricing.

When a family in need contacts us, they are always greeted by a live, friendly voice, no matter when the call comes in—24 hours a day, 365 days a year. Here at Jutt Brothers Heating and Air Conditioning, we have eliminated answering machines to better serve our customers, because the needs of furnaces and air conditioners do not always comply with the standard 9-5 workday. Neither do we. When you need answers, whenever that may be, our professional service staff will be ready to take your call and dispatch our experienced technicians at a moment’s notice.

Beyond availability, Jutt Brothers Heating and Air Conditioning strives to provide the people of Detroit and Northwest Indiana with not just quality workers, but the very best certified technicians in the city. HVAC maintenance, repair, and installation require skills developed, like any other, through instruction and practice. With over forty years in the business, our techs have installed more high-efficiency furnaces, air conditioners, and other HVAC units than our top five competitors combined! We also have experienced technicians for Detroit AC repair.

When it comes to pricing, we do not hide behind fine print or hidden fees. We offer competitive pricing based on national averages with no extra charge for services performed on nights, weekends, or holidays. We charge by the job, not the hour. The price we quote is the price you pay.

The final component of our customer satisfaction mission is to provide superior products for our clientele. No matter how much we prove our expertise in the purchasing, maintenance, and service process, it would not be a job well done unless we supplied the best equipment available. For that reason, Jutt Brothers Heating and Air Conditioning installs only the most proven and trusted products by industry elites such as Lennox, Weil McLain, and Bradford White.